Returns & Refunds
We stand behind every part we make. If something's wrong, we'll make it right.
Eligible for Return
- • Dimensional non-conformance (> specified tolerance)
- • Material defects or manufacturing flaws
- • Damage during shipping
- • Wrong material or finish applied
Not Eligible for Return
- • Design errors in the uploaded model
- • Changes after order confirmation
- • Normal material variations (e.g., layer lines)
- • Orders past 14 days from delivery
Return Process
1. Identify the Issue
Check if the part has dimensional errors, material defects, or damage during shipping.
2. Submit a Request
Log in to your dashboard and submit a return request within 14 days of delivery.
3. We Review
Our quality team reviews your request within 1 business day.
4. Resolution
We arrange a reprint, refund, or replacement depending on the issue.
Policy Details
Refunds: Approved returns are refunded within 5 business days to the original payment method.
Reprints: For manufacturing defects, we reprint at no additional cost with expedited shipping.
Restocking Fee: There is no restocking fee for quality-related returns. Custom/non-standard orders may incur a 15% restocking fee for cancellations after production starts.
How to Start: Go to your dashboard, find the order, and click "Request Return". Our team typically responds within 24 hours.